FAQ's

FAQ TEMPLATE

 

I’M HAVING TROUBLE FINDING PRODUCTS.

All of our products are broken down into Collections. If you are continuing to have difficulty navigating though the website, please email info@seven7cseas.com with your questions, or concerns.

 

HOW DOES YOUR CLOTHING FIT?

All of our size specs are listed when you select the clothing size to add to your cart.

 

 HOW DO I KNOW THE QUALITY OF THE CLOTHING I PLAN TO PURCHASE?

1. “Expect only the best in materials and craftsmanship. Each garment is crafted from premium, soft-touch fabrics chosen for both comfort and durability. We use materials that resist shrinkage and maintain color over time, ensuring your garment stays looking fresh wear after wear.”

 

2. “We prioritize both style and comfort. Our clothing is designed to fit exceptionally well, combining semi-luxury aesthetics with a lived-in feel from the very first wear. The fabric feels soft on the skin, with a perfect balance between breathability and structure.”

 

3. “Our commitment to quality shows in the details. Each garment is finished with reinforced seams and carefully crafted stitching for durability. Every piece goes through a meticulous quality control process to ensure that only the best reaches you.”

 

4. “We source our materials responsibly and work with manufacturers who share our commitment to quality and sustainability. Expect a garment that not only feels luxurious but is made with care for both people and the planet.”

 

5. “Our garments are built to last. From premium fabric to careful construction, each garment is designed to retain its shape, color, and quality over time, making it a staple in your wardrobe for years to come.”

All details of the clothing are described when you click on the item and select product details.

 

 HOW DO I CARE FOR THE GARMENT I CHOOSE TO PURCHASE?

1. To preserve the quality of your T-shirt's graphics, embroidery, and dyes, turn it inside out before washing. Use cold water on a gentle cycle with a mild, color-safe detergent. Avoid bleach or any harsh chemicals, as they can damage prints and fade colors.

 

2. For best results, hand washing is ideal for T-shirts with detailed graphics or embroidery. Use cold water and a small amount of mild detergent, and gently swish the shirt—avoid wringing or scrubbing, as this can damage delicate prints and dyes.

 

3. To keep designs intact, air dry your T-shirt flat or on a drying rack to avoid shrinking or stretching. If using a dryer, select the lowest heat setting and remove the shirt while slightly damp. For wrinkles, turn the T-shirt inside out and iron on a low heat setting, avoiding direct heat on the graphics or embroidery.

 

4. Fabric softeners and stain removers can be harsh on printed designs and dyes, so skip these to maintain your T-shirt's look. If needed, spot clean specific areas with a damp cloth and gentle detergent.

 

5. If your T-shirt has extensive embroidery or unique dyes, professional dry cleaning can be an excellent option for long-term care. Be sure to specify any special finishes, so your cleaner knows to treat it with extra care.

 

6. To maintain your T-shirt’s shape, we recommend folding it rather than hanging it, especially if it is a heavier fabric. This helps avoid stretch marks on the shoulders and keeps it looking fresh.

The cleaning and care details will be listed under “Care” when you click on the item and select product details.

 

HOW DO I PLACE AN ORDER?

“Placing an order is easy! Follow these steps:

1. Browse our collection and select the items you love.
2. Choose your preferred size, color, and quantity.
3. Click ‘Add to Cart’ and review your selections.
4. Click ‘Checkout’ and enter your shipping and payment details.
5. Confirm your order, and you are all set! You will receive a confirmation email shortly after.”

 

WHAT PAYMENT OPTIONS DO I HAVE TO PLACE AN ORDER?

1. Basic Payment Options:

“We offer a variety of secure payment methods to make your shopping experience as convenient as possible. You can pay with major credit and debit cards such as Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal, Apple Pay, and Google Pay for quicker checkout.”

2. Additional Payment Methods:

“To ensure flexibility, we also accept payment plan options like Shop Pay, giving you the ability to pay in installments. Simply choose your preferred payment method at checkout, and you will be guided through the process.”

3. International Payment Options:

“For our international customers, we accept payments from a wide range of credit cards, PayPal, and other country-specific payment methods. Make sure to select your country at checkout for the full list of available options.”

 

WHAT ARE THE SHIPPING OPTIONS?

1. Standard Shipping Details:

“We offer standard shipping across the U.S., with an estimated delivery time of 5-7 business days. This is ideal for those looking to receive their order within the typical timeframe and includes tracking for your peace of mind.”

2. Express or Expedited Shipping:

“For faster delivery, choose our express shipping option, which guarantees delivery in 2-5 business days. This option is available at an additional charge and ensures you receive your items quickly.”

3. International Shipping Options:

“We ship internationally to a variety of countries! Standard international shipping typically takes 10-14 business days, while expedited international shipping can reduce that to 7-10 days. Rates and times vary based on your location.”

4. Free Shipping Eligibility:

“We offer free standard shipping on orders over [$XX] for customers in [Country/Region]! Just meet the minimum purchase requirement, and we will take care of the shipping cost.”

 

CAN I TRACK MY ORDER?

1. “Yes! Once your order is shipped, you will receive a confirmation email with a tracking link, so you can follow your package all the way to your doorstep.”

 

2. “You can also track your package directly on the delivery partner’s website by entering your tracking number, which is provided in your confirmation email.”

 

 

WHAT IF I NEED TO RETURN AN ITEM?

1. “We want you to love your purchase! If you need to return an item, you have 14 days from the delivery date to send it back. Just use the return label included in your package or print one from our website. Items should be unworn and in original condition. Refunds are processed within 7-10 business days upon receiving your return.”

 

2. “For our international customers, we accept returns within 14 days of delivery. Please note that return shipping is the responsibility of the customer. Once we receive the return and verify the condition, your refund will be issued. Contact our support team if you need assistance with your return at info@seven7cseas.com.”

 

WHAT IS YOUR RETURN / EXCHANGE POLICY?

Items purchased from SEVEN7CSEAS may only be returned for a refund, or an exchange within 14 days of being shipped. Items must be in original condition Please click here to start a return. You will also find our policies located at the bottom of our home page.

You will need your order number and contact information.

Any exchanges must be for products of equal or lesser value.  If requested items are of greater value than the original product(s) being exchanged, you will be asked to pay the difference. 

All sales item do not apply to this policy.

 

HOW LONG DOES THE RETURN / EXCHANGE PROCESS TAKE?

Please give all returns/exchanges up to 10 business days to process once we have received your item. To expedite this process please email info@seven7cseas.com the tracking number and the details of your order.

 

I WAS SHIPPED THE WRONG ITEM.

We apologize for any inconvenience. Please specify the original product ordered as well as the actual product you received including the style/design, order number, color and size to info@seven7cseas.com and we will get you the correct item ASAP.

 

I RECEIVED A DEFECTIVE PRODUCT.

Please send us an email WITH YOUR ORDER NUMBER and a picture of the item(s) to info@seven7cseas.com.  Once we have approved the defect, you will receive a prepaid shipping label via email along with further instructions. 

Your satisfaction is our number one priority and we will do our best to get you a new item ASAP.

 

DO I HAVE TO PAY SHIPPING FEES ON RETURNED ITEMS?

Shipping will not be refunded for partial returns. If you request an exchange, we will waive the standard shipping fee on your exchanged item. If you have a defective item, or received the wrong product, we will send you a prepaid return shipping label upon approval.

 

CAN I REQUEST CUSTOM DESIGNS, OR COLLABORATIONS?

“We truly appreciate your interest in creating something unique with us! At this time, we are unable to fulfill custom design or collaboration requests, as we are focused on our current collections. However, keep an eye on our website and social media for new releases and exciting projects!”