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RETURN & EXCHANGE POLICY

STANDARD RETURN AND EXCHANGE POLICY

 

FOR ITEMS PURCHASED AT INFO@SEVEN7CSEAS.COM, ALL RETURNS MUST BE SUBMITTED WITHIN 15 DAYS FROM WHEN YOUR ORDER IS SHIPPED.

TO BE ELIGIBLE FOR RETURN, ITEM(S) MUST BE SENT BACK IN SALEABLE CONDITION, IN ITS ORIGINAL PACKAGEING WITH TAGS ATTACHED. IF YOU ARE RETURNING SHOES, YOU MUST INCLUDE THE ORIGINAL SHOE BOX WITH DUST BAGS.

ALL ESSENTIALS, COLLABORATION AND SALE PRODUCTS ARE FINAL SALE, NO EXCEPTIONS.

 

ATHLETICS RETURN POLICY

ALL FOOTWEAR PURCHASES MADE ON SEVEN7CSEAS.COM ARE FINAL SALE.

ATHLETICS APPAREL AND ACCESSORIES PURCHASES MADE ON SEVEN7CSEAS.COM ARE ELIGIBLE FOR EXCHANGE WITHIN 7 DAYS. TO BE ELIGIBLE FOR RETURN, ITEM(S) MUST BE SENT BACK IN SALEABLE CONDITION, IN ITS ORIGINAL PACKAGING WITH TAGS ATTACHED. RETURNED ITEMS NOT MEETING THESE GUIDELINES WILL NOT BE HONORED AND RETURNED TO THE CUSTOMER.

ALL ITEMS PURCHASES AT ANY OF OUR RETAIL POP-UP LOCATIONS (WORLDWIDE) ARE FINAL SALE AND CANNOT BE RETURNED, OR EXCHANGED FOR ANY REASON.

 

THE ITEMS MUST BE NEW, NOT WORN, UNALTERED, AND FREE OF ANY ODORS, OR FRANGRANCES.

IF ITEM(S) DO NOT FIT THESE REQUIREMENTS, IT WILL BE SENT BACK TO THE CUSTOMER AT HIS/HER EXPENSE. WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO DETERMINE IF RETURNED MERCHANDISE IS IN SALEABLE CONDITION. WE DO NOT ACCEPT RETURNS OF SEVEN7CSEAS PRODUCTS PURCHASED AT OUR RETAILER PARTNERS. PLEASE CONTACT YOUR ORIGINAL POINT OF PURCHASE.

 

FINAL SALE ITEMS

THE PURCHASE OF THE FOLLOWING ITEMS ARE FINAL SALE, NO EXCEPTION.

 

SALE PRODUCTS

T-SHIRTS, SWEATERS, SWEATPANTS, HOODIES, FOOTWEAR, ACCESSORIES

 

RETURN INSTRUCTIONS – DOMESTIC U.S. ORDERS

ALL DOMESTIC ORDERS PLACED ON SEVEN7CSEAS.COM ARE ELIGIBLE FOR RETURN WITHIN 15 DAYS FROM THE DATE YOUR ORDER IS SHIPPED. DOMESTIC RETURNS CAN BE SUBMITTED THROUGH “LOOP RETURNS” BY CLICKING HERE. SEVEN7CSEAS UTILIZES A THIRD-PARTY SERVICE CALLED “LOOP RETURNS” TO APPROVE AND PROCESS ALL ONLINE RETURNS. PLEASE FOLLOW THE INSTRUCTIONS ON THE RETURNS PORTAL AND IF YOUR RETURN REQUEST IS ACCEPTED, YOU WILL BE PROMPTED TO PRINT YOUR RETURN SHIPPING LABEL. YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ITEM IS RECEIVED BACK AT OUR DISTRIBUTION CENTER. PLEASE ALLOW 7-14 BUSINESS DAYS FOR ALL RETURNS TO BE PROCESSED. IF YOU PREFER TO SHIP YOUR ITEM(S)  BACK TO US USING A DIFFERENT SHIPPING METHOD, PLEASE CONTACT SEVEN7CSEAS CUSTOMER SERVICE AT INFO@SEVEN7CSEAS.COM FOR RETURN INSTRUCTIONS.

 

RETURN INSTRUCTIONS – INTERNATIONAL ORDER (GLOBAL-E)

ALL INTERNATIONAL RETURNS MUST BE PROCESSED THROUGH OUR INTERNATIONAL SHIPPING AND RETURNS MUST BE PROCESSED THROUGH OUR INTERNATIONAL SHIPPING AND RETURNS PARTNER “GLOBAL-E.” PLEASE SUBMIT ALL INTERNATIONAL RETURN REQUEST HERE. SEVEN7CSEAS IS NOT RESPONSIBLE FOR ANY SHIPMENTS LOST IN TRANSIT THAT ARE NOT SHIPPED THROUGH OUR INTERNATIONAL RETURNS PORTAL. “GLOBAL-E.” PLEASE PACK ALL ITEMS YOU ARE RETURNING AND INCLUDE YOUR ORIGINAL PACKING SLIP, NOTING THE ITEMS YOU ARE RETURNING. YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ITEM(S) IS/ARE RECEIVED BACK AT OUR DISTRIBUTION CENTER.

 

EXCHANGES – FOR DOMESTIC U.S. ORDERS

ONLINE PURCHASES OF FULL PRICED ITEMS ARE ELIGIBLE FOR AN EXCHANGE WITHIN 15 DAYS FROM WHEN YOUR ORDER IS FULFILLED. FINAL SALE ITEMS ARE NO ELIGIBLE FOR AN EXCHANGE. IF THE ITEM YOU WOULD LIKE IS NO LONGER AVAILABLE, PLEASE FOLLOW OUR STEPS TO RETURN YOUR ITEM9S) FOR A REFUND.

 

EXCHANGES – FOR INTERNATIONAL ORDERS

INTERNATIONAL CUSTOMERS CAN SUBMIT AN EXCHANGE REQUEST BY CONTACTING INFO@SEVEN7CSEAS.COM WITHIN 15 DAYS FROM WHEN YOUR ORDER IS FULFILLED. FINAL SALE ITEMS ARE NOT ELIGIBLE FOR AN EXCHANGE. ONCE YOUR EXCHANGE IS APPROVED AND PROCESSED, A PREPAID RETURN LABEL WILL BE GENERATED AND PROVIDED TO YOU. IF THE ITEM YOU WOULD LIKE IS NO LONGER AVAILABLE, PLEASE FOLLOW OUR STEPS TO RETURN YOUR ITEM(S) FOR A REFUND.

 

REFUNDS

YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE WE HAVE ISSUED YOUR REFUND. ONCE WE ISSUE YOUR REFUND, PLEASE ALLOW 10-14 BUSINESS DAYS FOR THIS TO APPEAR ON YOUR BANK STATEMENT. THIS IS SOLELY DEPENDANT ON THE DAY AND TIME YOUR REFUND TRANSACTION IS PROCESSED. WE DO NOT OFFER CREDIT NOTES, OR GIFT CARDS AND ALL REFUNDS WILL BE RETURNED TO THE ORIGINAL FORM OF PAYMENT. NO EXCEPTIONS. ORIGINAL SHIPPING COSTS PAID AT CHECKOUT ARE NON-REFUNDABLE.

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